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Terms and conditions

GENERAL TERMS AND CONDITIONS FOR THE E-SHOP

These general terms and conditions (“Conditions”) companies EyeD, s.r.o., with headquarters Sadová 1467, 564 01 Žamberk, ID number 29187257, registered in the Commercial Register under file no.C 64209/KSBR kept by Regional Court in Brno, and-mail david@rehacek.cz, telephone number +420 603 536 812, business addressSadová 1467, 564 01 Žamberk („My” or “Seller”) are regulated in accordance with the provisions of Section 1751, paragraph 1 of Act No. 89/2012 Coll., the Civil Code, as amended (“Civil Code") the mutual rights and obligations of You, as Buyers, and Us, as Sellers, arising in connection with or under the Purchase Agreement ("Bargain") concluded via the E-shop on the website www.eyed.cz. 

All information about the processing of your personal data is contained in the Privacy Policy, which can be found here.[TO BE ADDED].

The provisions of these Terms and Conditions are an integral part of the Contract. The Contract and the Terms and Conditions are drawn up in the Czech language. We may unilaterally change or supplement the text of the Terms and Conditions. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the Terms and Conditions.

As you are sure to know, we primarily communicate remotely. Therefore, for our Contract, means of remote communication are used that allow us to reach an agreement without the simultaneous physical presence of Us and You, and the Contract is thus concluded remotely in the E-shop environment, through the website interface ("E-shop web interface“).

If any part of the Terms and Conditions contradicts what we have jointly agreed upon as part of your purchase process on Our E-shop, this specific agreement will take precedence over the Terms and Conditions.

 

  • SOME DEFINITIONS

 

      1. Cena is the financial amount you will pay for the Goods;
      2. Shipping costis the financial amount you will pay for the delivery of the Goods, including the price for its packaging;
      3. Total priceis the sum of the Price and the Shipping Price;
      4. VATis value added tax according to applicable legal regulations;
      5. Invoiceis a tax document issued in accordance with the Value Added Tax Act for the Total Price;
      6. Orderis your binding proposal to conclude a Contract for the purchase of Goods with Us;
      7. Youyou are a person shopping on Our E-shop, referred to by law as a buyer;
      8. Goodsis everything you can buy in the E-shop.

 

  • GENERAL PROVISIONS AND INSTRUCTIONS

 

      1. Purchase of Goods is only possible throughwebE-shop interface.
      2. When purchasing Goods, it is Your obligation to provide Us with all information correctly and truthfully. We will therefore consider the information You have provided Us with the Order to be correct and truthful.
      3. We also provide access to reviews of the Goods made by other consumers on our E-shop. We ensure and check the authenticity of such reviews by linking the reviews to specific orders, so in the internal system we also see the linked order ID for each review, so we are able to verify and prove that the review comes from a real consumer.

 

  • CONCLUSION OF THE CONTRACT

 

      1. It is possible to conclude a contract with usonlyin Czech.
      2. The Contract is concluded remotely via the E-shop, and the costs of using remote communication means are borne by You. However, these costs do not differ in any way from the basic rate that You pay for using these means (i.e. in particular for Internet access), so You do not need to expect any additional costs charged by Us beyond the Total Price. By submitting the Order, You agree that We use remote communication means.
      3. In order to conclude the Contract, you must create an Order in the E-shop. This proposal must include the following information:
        1. Information about the purchased Goods (in the E-shop, you mark the Goods you are interested in purchasing by clicking the "Add to Cart" button);
        2. Information about the Price, Shipping Price, payment method of the Total Price and the requested method of delivery of the Goods; this information will be entered when creating an Order within the user environment of the E-shop, while information about the Price, Shipping Price and Total Price will be provided automatically based on the Goods you have selected, the method of delivery and payment;
        3. Your identification and contact information used to deliver the Goods, in particular your name, surname, delivery address, telephone number and email address.
      4. During the creation of the Order, you can change and check the data until its completion. After checking by pressing the "Order with payment obligation" button, you will complete the Order. Before pressing the button, however, you must confirm your familiarity with and agreement to these Terms and Conditions, otherwise it will not be possible to complete the Order. A check box is used for confirmation and agreement. After pressing the "Order with payment obligation" button, all filled-in information will be sent directly to Us.
      5. We will confirm your Order to you as soon as possible after it is delivered to Us by a message sent to your e-mail address specified in the Order. The confirmation will include a summary of the Order and these Terms and Conditions as an attachment to the e-mail message. The Terms and Conditions in the version effective on the date of the Order, i.e. in the version attached as an attachment to the confirming e-mail message, form an integral part of the Contract. Confirmation of the Order concludes the Contract between Us and You.
      6. There may be cases where we will not be able to confirm your Order. This is especially the case when the Goods are not available or when you order a larger number of Goods than we allow. However, we will always provide you with information about the maximum number of Goods in advance in the E-shop and it should not be surprising to you. If there is any reason why we cannot confirm the Order, we will contact you and send you an offer to conclude the Contract in an amended form compared to the Order. In such a case, the Contract is concluded when you confirm Our offer.
      7. If an obviously incorrect Price is stated in the E-shop or in the Order, we are not obliged to deliver the Goods to you at this Price even if you have received confirmation of the Order and therefore the Contract has been concluded. In such a situation, we will contact you immediately and send you an offer to conclude a new Contract in an amended form compared to the Order. In such a case, the new Contract is concluded when you confirm Our offer. An obvious error in the Price is considered, for example, a situation where the Price does not correspond to the usual price at other sellers or a figure is missing or left out.
      8. If the Contract is concluded, you are obligated to pay the Total Price.
      9. InIn some cases, we allow you to use a discount on the purchase of Goods. To receive a discount, you must fill in the details of this discount in the pre-specified field when submitting your Order. If you do so, the Goods will be provided to you at a discount.

 

  • PRICESAND PAYMENT TERMS, RESERVATION OF TITLE

 

      1. The price is always stated in the E-shop, in the Order proposal and of course in the Contract. In the event of a discrepancy between the Price stated for the Goods in the E-shop and the Price stated in the Order proposal, the Price stated in the Order proposal will apply, which will always be identical to the price in the Contract. The Order proposal also states the Price for shipping, or the conditions under which shipping is free.
      2. The total price is listed including VAT and all fees stipulated by law.
      3. We will request payment of the Total Price from you after the conclusion of the Contract and before the delivery of the Goods. You can make the payment of the Total Pricethe followingways:
        1. By bank transfer. We will send you payment information within the Order confirmation. In case of payment by bank transfer, the Total Price is payable by7 days.
        2. By card online. In this case, payment is made via a payment gatewayShop Pay, and payment is subject to the terms and conditions of this payment gateway, which are available at:https://www.shoptetpay.com/cs/vseobecne-obchodni-podminky-shoptet-pay/In case of online card payment, the total price is dueimmediately.
        3. Cash on delivery. In such a case, payment will be made upon delivery of the Goods as opposed to handing over the Goods. In the case of payment by cash on delivery, the Total Price is payable upon receipt of the Goods.
        4. Cash upon personal collection. Cash payment is possible for the Goods upon collection at Our premises. In the case of payment in cash upon personal collection, the Total Price is payable upon collection of the Goods.
      4. The invoice will be issued in electronic form after payment of the Total Price and will be sent to your email address. The invoice will also be physically attached to the Goods and sent electronically to your email address.
      5. Ownership of the Goods passes to you only after you have paid the Total Price and taken delivery of the Goods. In the case of payment by bank transfer, the Total Price is paid by crediting it to Our account, in other cases it is paid at the moment of payment.

 

  • DELIVERYGOODS, TRANSFER OF RISK OF DAMAGE TO THE THINGS

 

      1. The goods will be delivered to you no later than7 days through transport companies:
      2. Delivery is provided by companiesCzech Post, PPL CZ, DHL, Zásilkovna.
      3. The delivery time of the Goods always depends on their availability and on the chosen method of delivery and payment. The expected delivery time of the Goods will be communicated to you in the Order confirmation. The time specified in these Terms and Conditions is only indicative and may differ from the actual delivery time. In the case of personal collection at the establishment, we will always inform you about the possibility of collecting the Goods via e-mail.
      4. After receiving the Goods from the carrier, it is your obligation to check the integrity of the packaging of the Goods and, in the event of any defects, to immediately notify the carrier and Us. If there is a defect in the packaging that indicates unauthorized manipulation and entry into the shipment, it is not your obligation to receive the Goods from the carrier.
      5. In the event that you breach your obligation to take delivery of the Goods, with the exception of cases pursuant to Article 5.3 of the Terms and Conditions, this does not result in a breach of Our obligation to deliver the Goods to You. At the same time, the fact that you do not take delivery of the Goods does not constitute a withdrawal from the Contract between Us and You. However, in such a case, We shall have the right to withdraw from the Contract due to Your material breach of the Contract, or to store the Goods, for which We shall be entitled to payment from You in the amount of30 CZK for each day of storageIf we decide to withdraw from the Contract, the withdrawal is effective on the day we deliver this withdrawal to you. Withdrawal from the Contract does not affect the right to payment of the Transport Price or the right to compensation for damage, if any.
      6. If, for reasons attributable to You, the Goods are delivered repeatedly or in a manner other than that agreed in the Contract, You are obliged to reimburse Us for the costs associated with such repeated delivery. We will send You the payment details for the payment of these costs to Your e-mail address specified in the Contract and they are due 14 days from the delivery of the e-mail.
      7. The risk of damage to the Goods passes to you at the moment you take over the Goods. If you do not take over the Goods, except in cases under Article 5.3 of the Terms and Conditions, the risk of damage to the Goods passes to you at the moment you had the opportunity to take over the Goods, but for reasons on your part did not take over. The transfer of the risk of damage to the Goods means that from that moment you bear all consequences associated with the loss, destruction, damage or any depreciation of the Goods.
      8. If the Goods were not listed as in stock in the E-shop and an approximate availability time was indicated, we will always inform you in the following cases:
        1. extraordinary production outage of the Goods, whereby we will always inform you of the new expected availability time or information that it will not be possible to deliver the Goods;
        2. delay in delivery of the Goods from Our supplier, and we will always inform you of the new expected delivery time.

 

  • RIGHTSFROM DEFECTIVE FULFILLMENT

 

    1. We guarantee that at the time of transfer of risk of damage to the Goods pursuant to Article 6.7 of the Conditions, the Goods are free from defects, in particular that the Goods:
      1. corresponds to the agreed description, type and quantity, as well as quality, functionality, compatibility, interoperability and other agreed characteristics;
      2. it is suitable for the purpose for which you request it and to which we agree;
      3. is delivered with agreed accessories and instructions for use, including assembly or installation instructions;
      4. is suitable for the purpose for which Goods of this type are usually used;
      5. in quantity, quality and other characteristics, including durability, functionality, compatibility and safety, corresponds to the usual characteristics of Goods of the same type that you can reasonably expect, also taking into account public statements made by us or another person in the same contractual chain, in particular advertising or labeling;
      6. is supplied with accessories, including packaging, assembly instructions and other instructions for use that you might reasonably expect; and
      7. corresponds in quality or design to the sample or template provided to you before the conclusion of the contract.
    2. Rights and obligations regarding rights arising from defective performance are governed by the relevant generally binding legal regulations (in particular the provisions of Sections 2099 to 2117 and Sections 2161 to 2174b of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection, as amended).
    3. In the event that the Goods have a defect, in particular if any of the conditions under Article 7.1 are not met, you can notify Us of such a defect and exercise your rights arising from defective performance (i.e. claim the Goods) by sending an e-mail or letter to Our addresses listed in Our identification data.. You can also use the sample form provided by us to make a complaint, whichconstitutes Annex No. 1Conditions. When exercising your right to claim defective performance, you must choose how you want to resolve the defect, and you cannot subsequently change this choice without Our consent. We will handle the complaint in accordance with the right to claim defective performance that you have exercised.
    4. If the Goods are defective, you have the following rights:
      1. to remedy the defect by delivering new, defect-free Goods, or by delivering the missing part of the Goods; or
      2. to eliminate the defect by repairing the Goods,

unless the chosen method of removing the defect is impossible or disproportionately expensive compared to another method, which will be assessed in particular with regard to the significance of the defect, the value that the Goods would have without the defect, and whether the defect can be removed by the second method without significant difficulties for you.

  1. We are entitled to refuse to remove the defect if this is impossible or unreasonably expensive, especially with regard to the significance of the defect and the value that the Goods would have without the defect.
  2. You also have the right to:
    1. a reasonable discount on the Price; or
    2. withdrawal from the Treaty,

if:

  1. we refuse to remove the defect or fail to remove it in accordance with legal regulations;
  2. the defect appears repeatedly,
  3. the defect is a material breach of the Contract; or
  4. it is obvious from our statement or from the circumstances that the defect will not be remedied within a reasonable time or without significant inconvenience to you.
  1. The right to withdraw from the Contract does not apply if the defect in the Goods is insignificant.
  2. If you caused the defect in the Goods yourself, you do not have any rights arising from defective performance.
  3. A defect in the Goods is not wear and tear of the Goods caused by its normal use or, in the case of used Goods, wear and tear corresponding to the extent of its previous use.
  4. When you make a complaint, we will issue you a written confirmation stating:
  1. the date you made the claim;
  2. what is the content of the complaint;
  3. what method of handling the complaint you require;
  4. Your contact details for the purpose of providing information about the handling of the complaint.
  1. Unless we agree on a longer period, we will eliminate the defects within 30 days of receiving the complaint and provide you with information about the complaint settlement at the contact details provided. If this period expires in vain, you may withdraw from the Contract or request a reasonable discount.
  2. We will inform you by e-mail about the settlement of the complaint and issue you with a confirmation of the date and method of settlement of the complaint. If the complaint is justified, you are entitled to compensation for the costs reasonably incurred. You are obliged to prove these costs, e.g. with receipts or confirmations of the cost of transport. In the event that the defect has been eliminated by delivering new Goods, it is your obligation to return the original Goods to Us, but the costs of this return will be covered by Us.
  3. If you are an entrepreneur, it is your obligation to report and point out the defect without undue delay after you have been able to discover it, but no later than three days after receiving the Goods.
  4. If you are a consumer, you have the right to exercise your rights from defective performance for a defect that occurs in consumer goods within 24 months of receipt of the goods.

 

  • WITHDRAWAL FROM THE CONTRACT

 

      1. Withdrawal from the Contract, i.e. termination of the contractual relationship between Us and You from its inception, may occur for the reasons and in the manner specified in this article, or in other provisions of the Terms and Conditions in which the possibility of withdrawal is expressly stated.
      2. If you are a consumer, i.e. a person purchasing Goods outside the scope of your business activity, you have the right, in accordance with the provisions of §1829 of the Civil Code, to withdraw from the Contract without giving any reason within 14 days from the date of conclusion of the Contract, or if it concerns the purchase of goods, then within fourteen days from the date of receipt of the goods. If we have concluded a Contract, the subject of which is several pieces of Goods or the delivery of several parts of Goods, this period begins to run on the date of delivery of the last piece or part of the Goods, and if we have concluded a Contract on the basis of which we will deliver the Goods to you regularly and repeatedly, it begins to run on the date of delivery of the first delivery.
      3. You may withdraw from the Contract in any demonstrable manner (in particular by sending an e-mailorletter to Our addresses listed in Our identification data PYou can also use the sample withdrawal form provided by Us, which forms Appendix No. 2 to the Terms and Conditions.
      4. However, even as a consumer, you cannot withdraw from the Contract in cases where the subject of the Contract is the performance specified in Section 1837 of the Civil Code.
      5. The withdrawal period pursuant to Article 8.2 of the Terms and Conditions is deemed to have been observed if you send Us a notification during that period that you are withdrawing from the Contract.
      6. In the event of withdrawal from the Contract pursuant to Article 8.2 of the Terms and Conditions, you are obliged to send the Goods to Us within 14 days of withdrawal and bear the costs associated with returning the Goods to Us. On the other hand, you are entitled to a refund of the Shipping Price, but only in the amount corresponding to the cheapest offered method of delivery of the Goods that we offered for the delivery of the Goods. In the event of withdrawal due to the fact that We breach the concluded Contract, We also cover the costs associated with returning the Goods to Us, but again only up to the amount of the Shipping Price in the amount corresponding to the cheapest offered method of delivery of the Goods that we offered for the delivery of the Goods.
      7. In the event of withdrawal from the Contract, the Price will be refunded to you within 14 days from the effective date of withdrawal to the account from which it was credited, or to the account selected for withdrawal from the Contract. However, the amount will not be refunded before we receive the Goods, or you prove to Us that they have been sent back to Us. Please return the Goods to Us clean, if possible including the original packaging.
      8. In the event of withdrawal from the Contract pursuant to Article 8.2 of the Terms and Conditions, however, you are liable to us for any reduction in the value of the Goods resulting from handling the Goods in a manner other than that necessary to enable you to become familiar with the nature, properties and functionality of the Goods, i.e. in the manner in which you would become familiar with the Goods in a brick-and-mortar store. If we have not yet refunded the Price to you, we are entitled to offset the claim for costs against your claim for the refund of the Price.
      9. We are entitled to withdraw from the Contract at any time before we deliver the Goods to you if there are objective reasons why it is not possible to deliver the Goods (in particular reasons on the part of third parties or reasons arising from the nature of the Goods), even before the expiry of the period specified in Article 6.1 of the Terms and Conditions. We may also withdraw from the Contract if it is obvious that you have provided intentionally incorrect information in the Order. If you purchase the Goods as part of your business activity, i.e. as an entrepreneur, we are entitled to withdraw from the Contract at any time, even without giving a reason.

 

  • CONSUMER DISPUTE RESOLUTION

 

    1. We are not bound by any codes of conduct in relation to buyers within the meaning of Section 1826, paragraph 1, letter e) of the Civil Code.
    2. We handle consumer complaints via an electronic addressobchod@eyed.czWe will send information about the complaint to the buyer's email address.
    3. The Czech Trade Inspection Authority, with its registered office at Štěpánská 796/44, 110 00 Prague 1, ID: 000 20 869, internet address:http://www.coi.cz. The online dispute resolution platform located at the following website address:http://ec.europa.eu/consumers/odrcan be used to resolve disputes between the seller and the buyer, who is a consumer, from a purchase contract concluded by electronic means.
    4. European Consumer Centre Czech Republic, with registered office at Štěpánská 796/44, 110 00 Prague 1, internet address:http://www.evropskyspotrebitel.czis a contact point pursuant to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).
  1. SPECIFIC CONDITIONS FOR THE ORGANIZATION OF MARKETING ACTIVITIES AND EVENTS
    1. 1. Conditions under which the service is provided:
    2. The service is started and officially scheduled only after the full amount has been credited to the provider's account and after the client has given written approval of the final brief. The client undertakes to deliver all necessary documents, graphic manuals (brand guidelines) and final approval no later than 30 days before the scheduled event date.
    3. 2. Conditions under which the service is not provided:
    4. The service will not be provided and the provider reserves the right to suspend all preparatory work if the client fails to deliver the required materials and approvals on time, or if the client grossly violates the agreed rules for brand presentation. The provision of the service is also excluded in cases of force majeure (e.g. natural disasters, strikes or government regulations that prevent mass events).
    5. 3. Cancellation conditions (including the period when they can be applied):
    6. The client has the right to cancel the ordered service, and the following cancellation fees apply depending on the time of cancellation before the event date:
  • Cancellation 30 days or more before the event:The client will be refunded 100% of the amount paid, from which only the costs actually incurred and demonstrably non-refundable to third parties will be deducted (e.g. already produced custom-made promotional materials or forfeited deposits for space rental).
  • Cancellation 15 to 29 days before the event:A cancellation fee of 50% of the total order value will be charged.
  • Cancellation 14 days or less before the event:A cancellation fee of 100% of the total order value will be charged (non-refundable) due to fully fixed logistics, personnel and production costs.

 

 

  • FINAL PROVISIONS

 

    1. If Our and Your legal relationship contains an international element (for example, we will send goods outside the territory of the Czech Republic), the relationship will always be governed by the law of the Czech Republic. However, if you are a consumer, your rights arising from legal regulations are not affected by this agreement.
    2. We will deliver all written correspondence with you by electronic mail. Our email address is listed in Our Identification Data. We will deliver correspondence to your email address listed in the Agreement or through which you contacted us.
    3. The Contract may only be amended by our written agreement. However, we are entitled to amend and supplement these Terms and Conditions, but this amendment will not affect already concluded Contracts, but only Contracts that will be concluded after the effective date of this amendment. However, we will inform you about the amendment if we are to deliver the Goods to you regularly and repeatedly under the Contract. We will send you information about the amendment to your e-mail address at least 14 days before the effective date of this amendment. If we do not receive a termination notice from you for regular and repeated deliveries of the Goods within 14 days of sending the information about the amendment, the new terms and conditions will become part of our Contract and will apply to the next delivery of the Goods following the effective date of the amendment. The notice period in the event that you submit a termination notice is2 months.
    4. In the event of force majeure or events that cannot be foreseen (natural disaster, pandemic, operational disruptions, subcontractor outages, etc.), we are not liable for damage caused as a result of or in connection with force majeure, and if the force majeure situation lasts for more than 10 days, we and you have the right to withdraw from the Contract.
    5. The Annex to the Terms and Conditions is a sample complaint form and a sample withdrawal form from the Contract.
    6. The Agreement, including the Terms and Conditions, is archived in electronic form by Us, but is not accessible to You. However, You will always receive these Terms and Conditions and the Order confirmation with a summary of the Order by e-mail, and You will therefore always have access to the Agreement even without Our cooperation. We recommend that You always save the Order confirmation and the Terms and Conditions.
    7. These Terms come into effect 5. 8. 2026.

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